About us

My best friend told me I was an idiot to start hosting.
She said that hosting customers were demanding, prices were low, and competition was fierce. And she was right about all of that.

But Lancaster is where Milton Hershey started out. It's where Frank W. Woolworth built his first dime store. They had demanding customers, expected low prices, and faced fierce competition. And like Hershey, and Woolworth, we've done well by offering excellent prices, by treating customers as if they were the key to our success. They are, you know.

When Sears offered "Satisfaction Guaranteed", his competitors thought he was crazy. And when we started telling people to try before they buy, our competitors quietly grinned, as if to say, "Well, they won't last long. And although we've grown to be much larger than they are, they still are treating potential customers as the enemy.

We promise fast service, no matter how long it takes.
We think part of treating customers with respect is being honest. Our goal is not to "throw mud against the wall and see if it sticks" but to fix things right the first time. And we do our best to keep you informed. You want the owner's cell phone number so you can call him when he's asleep? Yours for the asking.

We believe in Deke's Law.
One reason why we pay so much attention to Deke's Law is because Deke is on our team here. We know what counts. You've spent too many hours building your site to want to risk it, and too much effort building traffic to have your users turned away. We want that for you, too. Just ask Deke.

The Observer Company has been around since 1945.
We started out publishing a small town paper. We didn't own our own press because it wasn't economical. When we went online, we didn't have our own server, because it wasn't economical. We eventually found, though, that we couldn't rely on others to host for us, no matter how much we paid. We got our own server, although we could only use 10% of the capacity. Then, we reasoned that others would want the fast, reliable hosting we had, and we started offering it to others.

We've grown since then. We have five servers now, instead of one, and we're still use about 20% of our capacity for our own sites. It's how we know what you want and need - and because our sites share the server you're on, we have to keep them fast and reliable.

We'd appreciate your business.
Without you, we're nothing. Tell us what we need to do to get your business, and to keep your business.